FREE SHIPPING ON ALL ORDERS OVER £40!

Information

At Totan Jewellers, we provide goods and services of the highest standard; as such we believe you should be able to experience our custom from the comfort of your home. That’s the ethos we have used to sculpt our diverse range of delivery and collection options; one of which is sure to suit your needs and provide one of the most seamless and convenient shopping experience available.

Delivery

UK Deliveries

Deliveries to the UK are free for all orders greater than £40. Orders below £40 will be subject to a £3.95 shipping fee.

Our chosen carrier is Royal Mail and all packages sent will require a signature on delivery. For lower-value items we use Royal Mail 2nd Class Signed For and for higher-value items we use 1pm Special Delivery. All packages that are sent will be insured to the value of the goods, therefore if there is any problem with the delivery, please get in contact with us and we will try to settle it as best as possible.

We aim to dispatch all our stocked items within 3 working days, to be delivered to your home address within 4-7 working days. Special-order items will take up to 3-4 weeks of delivery, in all cases, you will be informed accordingly.

Bulk orders will be grouped and delivered together.

If you would prefer a specific carrier or your item fast-tracked to you, please notify us and we will attempt to meet your requests; please be advised that we will not be able to cater for all requests and that there may be a delivery surcharge.

International Deliveries

We do not provide International Deliveries.

Click and Collect

If you are certain that you would like to purchase an item but would prefer to collect it, we offer a guaranteed 3-day click and collect of any item we hold stock of. In most cases we will be able to offer next day collection. These timelines are provided on the basis that all payments have cleared. Click and collect is a service provided free-of-charge.

Reserve in Store

If you are interested in an item but would like to see it in-person first you do not have to pay upfront for it. We are more than happy to reserve an item for you so that you may come into our showroom at your convenience, so you may view it in-person. We can usually hold items for up to 1 week but for certain special edition or sale items we may only be able to reserve them for 48 hours. If you would like to take advantage of this service, please call our store to confirm stock and you’re your reservation. You are not obligated to purchase any reserved item; however, we do ask that if you change your mind, please notify us at your earliest convenience as a courtesy to our other loyal customers.

Gift Wrapping

Buying a gift for someone special? No need to worry, we offer a free of charge gift wrapping service for all our products. Please notify us of your wishes after checkout to take advantage of this service.

Returns and Cancellations

Returns

We always try our best to provide the best service and products to ensure that our customers are always satisfied. If you are not completely satisfied with your new purchase, please contact us and we’ll try and help you as best as we can. If, however, we haven’t been able to come to a resolution with you may return the item within 14 days of receipt for a full refund*, or an exchange/credit note**. Just make sure that: the product is in the same condition that you bought it in (new-unused and in the original packaging); with original proof of purchase, a receipt or invoice.

To return the items by post please send your product to our returns address (immediately below). Please package your items securely and make sure that you include the original invoice/receipt and you may find it helpful to include a note stating the reason for return. Please clearly label:

  • Online Returns
  • Totan Jewellers, 37 High Street
  • Kettering
  • NN16 8SU

You can send your package to us with your preferred carrier and service, but we would recommend that you always choose a service which includes proof of postage and weight of the parcel and to make sure that your item is insured to its full value. Buyers are responsible for the costs of return and we do not accept any responsibility for returns that do not reach us or that not of the stated weight or damaged upon receipt.

For shipped returns please allow at least 10 working days for your return to be processed. This will allow us enough time to receive and inspect your item. If you have requested a refund, then you will receive the balance via the original payment method.

You are also able to pop into our store in Kettering to return your item, where we’ll be able to offer you a refund, exchange, or credit note.

*For more information regarding a full refund please see right to cancel, below. This does not apply to items that have been personalised or custom-made.

**In addition to your right to cancel and a full refund we are happy to offer you a refund, credit note or exchange for items returned within 30 days of delivery. As above, this does not apply to items that have been personalised or custom-made, as well as earrings due to hygiene concerns. These returns will be subject to a restocking fee of 10% (with a minimum charge of £5).

Cancellations

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (see contact details, immediately below) of your decision to cancel this contract by a clear statement (e.g. tracked-letter sent by post, fax, or e-mail). You may use the attached model cancellation form, but it is not obligatory.

Contact Details:

  • Business name: Totan Jewellers Ltd
  • Geographical Address: Totan Jewellers, 37 High Street, Kettering, NN16 8SU, UK
  • Telephone number: (+44) 01536 523222
  • E-mail: orders@totanjewellers.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-

  1. 14 days after the day we receive back from you any goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction. Unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Totan Jewellers, 37 High Street, NN16 8SU, Kettering, Northants, UK), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model Cancellation Form

To:

  • Business name: Totan Jewellers Ltd
  • Geographical Address: Totan Jewellers, 37 High Street, Kettering, NN16 8SU, UK
  • Telephone number: (+44) 01536 523222
  • E-mail: orders@totanjewellers.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*]

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as Appropriate

Made-to-Order or Special Orders

We are unable to offer exchanges or refunds on special order items. This includes items: that have been made-to-order or ordered on request; or those that have been altered or personalised specifically for you. Items listed under these categories may only be returned if the good have been deemed to be faulty and non-functioning or supplied incorrectly. This does not affect your statutory rights.

Guarantee

We liase closely with our suppliers and manufacturing partners to ensure that we only stock products of the highest quality that any one of us at Totan Jewellers would be happy to wear ourselves or gift to our loved ones. We check all our stock before placing it in our showroom or sending it out to our customers to give you the peace of mind that you will be receiving everything in perfect working order. If in case anything does slip through our strict protocols rest assured, we offer a 1-year guarantee against manufacturing defects*** for all our products unless the product is covered by a brand guarantee which can, in some cases, extend to 5 years. These rights are additional to and do not detract from your statutory rights.

***Our 1-year limited guarantee does not extend to (but not limited to): wear-and-tear, accidental damage, or misuse of an item. We reserve the right to refuse service under this additional guarantee.

Business

Business Name

Postal Address

Contact Info

Company No.

VAT No.

Totan Jewellers Ltd

Totan Jewellers, 37 High Street, Kettering, NN16 8SU, UK

(+44) 01536 523222 or enquiries@totanjewellers.co.uk

03869382

737 9077 92

Disclaimer

Our policies, and terms and conditions, are updated regularly to keep in line with the latest laws and regulations of England and Wales. By accessing this website, for any reason, you consent to these terms and conditions. We reserve the right to change these conditions, as we see fit, at any time. Use of this site signifies your acceptance of any adjustment to these terms.